Who we are
NeuREO Innovations is a Philippine technology company. We decide how the personal data described here is used, and we answer for it under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. For anything about your data, write to hello@neureocloud.com with "Privacy request" in the subject.
What we collect
| Where | What |
|---|---|
| Bridge Session, GotWork quote and CodeVibes forms | Name, email, mobile number, company or school, the process or notes you type, and the time you gave consent. |
| "Get help" form | Name, email, mobile number, subject and message. It opens a support ticket. |
| Newsletter | Email address and the time you subscribed. |
| Website chat | The messages you send, and the name, email, mobile number and company you enter in the contact card before we connect you with a person or confirm a booking. |
| Bookings | The meeting type and time, your name, email, mobile number, company and notes. |
| Website analytics | Pages viewed, the referring page, campaign tags in the link, screen size and browser language, tied to a random identifier kept only in your browser tab for 30 minutes. We set no analytics cookies. The server turns your IP address and browser details into a one-way code with a key that changes daily, and does not store them as they are. If your browser sends Global Privacy Control, we send no analytics at all. |
Please do not send passwords, government ID numbers or health information through the forms or the chat.
Why we use it
- To reply to you, arrange the meeting you asked for, and send the calendar invite, reminders and any change or cancellation notice.
- To open, track and answer your support tickets, including telling you when a senior member of the team takes over.
- To prepare the quote or proposal you requested and keep a record of our conversations with your company.
- To send the CodeVibes link or product notes you subscribed to. Every such email lets you unsubscribe.
- To understand, in aggregate, which pages help people and to keep the site free of automated abuse.
Legal basis
We process your details because you consent when you tick the box on a form or in the chat, and because you ask us to take steps before a possible contract, such as a quote or a Bridge Session. Aggregate website analytics rest on our legitimate interest in running a secure, useful website, limited as described above. You can withdraw consent at any time; it does not affect what we did before.
Who sees it
We do not sell or rent your personal data. Inside NeuREO, only the marketing, support and system staff who need it to serve you can see it, and our console records who viewed or changed what. We use service providers that process data on our instructions:
- Oracle Cloud Infrastructure hosts the website, the database and our internal systems.
- Oracle Cloud Infrastructure Email Delivery sends booking, ticket and follow-up emails.
We disclose data to authorities only when Philippine law requires it.
How long we keep it
- Enquiries, chat conversations, tickets and bookings: for as long as we are talking with you or serving your company, and then only as long as needed for records the law or our contracts require.
- Newsletter subscriptions: until you unsubscribe.
- Website analytics events: up to about 13 months, then deleted.
Your rights
Under the Data Privacy Act you have the right to be informed, to access your data, to object, to have it corrected, to have it erased or blocked, to data portability, and to be indemnified for damage caused by inaccurate or unlawfully obtained data. Email hello@neureocloud.com and we respond within the period the law sets. If you are not satisfied, you may complain to the National Privacy Commission.
Security
Data travels over encrypted connections and is stored in Oracle Cloud Infrastructure. Staff sign in with single sign-on, see only what their role allows, and every change in the console is recorded in an audit trail. No method is perfect; if a breach affects you, we tell you and the National Privacy Commission as the law requires.
Changes and contact
When this notice changes, we update the date at the top. For questions, email hello@neureocloud.com, or open the chat and say agent.